Fintech Fusion Ltd. customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· How to complain
Contact details
Post
316 Copperfield, CHIGWELL, Essex, IG7 5JZ, GB
Telephone
07811320075
richard.stanton@fintech-fusion.net
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
· Names and contact details
· Addresses
· Transaction data (including details about payments to and from you and details of products and services you have purchased)
· Video recordings
· Audio recordings (eg calls)
· Records of meetings and decisions
We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
· Addresses
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us. • Provide you with marketing information in accordance with your marketing preferences (see How we use your personal data for marketing). • Manage and administer our business. • To notify you about changes to our service. • Review and improve our goods and service.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o You make an enquiry about our services or request a demonstration. • You buy our goods or services. • You have told a third party that you would like them to pass us your contact details so that we can send you updates about our services. • You have registered an account on our website and have indicated during the sign-up process that you are happy to receive marketing communications.
Where we get personal information from
· Directly from you
· Publicly available sources
· Previous employment
· Suppliers and service providers
· Third parties:
o Firms with whom you are already working or who have referred you to us with your knowledge.
How long we keep information
We will retain your contact details until such time as:
You request us to delete/remove them
You are no longer involved in any occupation which may benefit from our services
We are required to by law
Who we share information with
Others we share personal information with
· Organisations we’re legally obliged to share personal information with
· Suppliers and service providers
· Third parties:
o Third party firms to whom we are referring you for the purposes of providing services, which has been discussed with you and for whom you have provided consent.
o Microsoft - Online services such as Office 365 for email with standard contractual clauses.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
6 January 2025